This could be due to copyright protection, a required firmware update, or an issue with the disc. Released on November 2016. and trade-in questions answered, Text SMSCARE to 62913 to receive By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. 0 Likes Share. Samsung Blu-ray Player is a good assistant to play Blu ray disc, but more and more users complain that they can’t play Blu ray disc on Samsung Blu-ray Player, or meet many other troubles. The next day, when I switched it on, it now cycles through “LOAD”, “No DISC” repeatedly, even when trying to use “D in”, “AUX” or any other setting. Unfortunately, no home remedies have been found yet for those what want to skip the waiting game and solve the problem themselves. Samsung says the problem is fixable on its end and that there’s no need for physical repairs at this time, which is good news for those experiencing the annoying bug. They are garbage. I gently pulled it and inserted the disc and it seemed to work okay. If your Samsung Blu-ray player isn’t booting up properly, you’re not alone. Message and data rates may apply. live support 24/7*. Samsung. The problem of Samsung Blu-ray player will not play DVD discs may be caused by various reasons. Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. * For Samsung Supplies information go to: * For S.T.A.R. By ticking this box, I accept Samsung Service Updates, including : Disc tray won't open on Blu-ray or home theater system, * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, televisions-home-theater|home-theater|blu-ray-dvd-players. Press and hold the Stop button on the panel until your TV displays the message "Reset all settings to the default values." Play button does not work to start a Blu-ray disc. e. Reply. I mostly stopped using mine when it stopped supporting Hulu. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. And don’t forget: You can rent or buy digital copies of movies and TV series through Google Play, Apple, or Amazon, too. I saw the thread "blu-ray player power cycling whenever plugged in" and wanted to comment on this but could not. If you. The Inventory team is rounding up deals you don’t want to miss, now through Cyber Monday. Samsung blu ray player tray will not open - Answered by a verified Electronics Technician We use cookies to give you the best possible experience on our website. The only time you would get an error message is when the Blu-ray player or home theater cannot play the disc. Please take our brief survey. I’ve disconnected the drive from the rest of the unit, no difference. Troubleshooting guide for a BLU-RAY, model Samsung BD-H5100. If you’re open to streaming apps, we’ve got guides for what’s on Netflix, Disney+, Hulu, and more. According to numerous bug reports from users around the world, Samsung Blu-ray players are stuck in a boot loop and cannot be used. A dirty or scratched disc is the most obvious cause, but an incorrect region code or configuration of your home theater system can be the reason as well. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. By continuing to browse or use this site, you are agreeing to our use of cookies. Whether you're having trouble with 4K or 3D, Blu-ray or DVD, there is a fix. home theater. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your If your Samsung Blu-ray player isn’t booting up properly, you’re not alone. This post from the Samsung support forums, we have a troubleshooting guide if that doesn’t work. By continuing to use this site you consent to the use of cookies on your device as described … The tray on your Blu-ray player is pretty critical. There are several reasons a disc may not play in the Blu-ray player. However, it could just be your remote is in need of new batteries. Blu-ray home theater system does not turn off. I’ve reset the unit whilst it was in stand by mode, nothing. , our Samsung representative will be in touch with you. As part of this change in the standard, many Blu-ray discs block the Play button from being used on the main menu. Users will have to wait for Samsung to push the fix. Instead, use the navigation arrows and press Enter to get the movie started. Samsung BD-H5100 Troubleshooting . If the tray still will not open, visit our Support Center to request service. c. Try pressing the Open/Close button on the remote if the button on the player doesnt respond. The blu ray player won't stay on longer than about 1 second before turning off& on again and when I push the eject button all the machine does is continue to turn on and off. Sorry, there is insufficient stock for your cart. ... Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in JUMP TO SOLUTION Fast, easy checkout with Shop Samsung App. This site uses cookies to enhance your web site experience. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. He covers tech and gaming for LifeHacker, and has also written for Digital Trends, EGM, Business Insider, IGN, and more. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Blu Ray. Reconnect the AC power cord and press the (Open / Close) button on the player. To open the disc tray, exit the app or go to the HOME screen. for 24/7 live support, Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool, Your order, returns, refunds See our privacy policy here.